Provider: SUPPORTRMM TECHNOLOGIES S.R.L., a company registered in Romania, Trade Register no. J2026038323003, CUI 54883393, VAT ID RO54883393, registered office at Str. Walter Mărăcineanu, Bl. 14, Sc. A, Et. 2, Ap. 9, 825300 Măcin, Jud. Tulcea, Romania ("the Provider", "we", "us").
By downloading, installing, activating, purchasing, or using SupportRMM — in either its Demo or paid licensed form — you ("the Licensee", "you") agree to be bound by these Terms. If you accept on behalf of an organisation, you confirm that you have authority to bind that organisation. If you do not agree, do not install or use the Software.
Subject to these Terms, we grant you a non-exclusive, non-transferable licence to use the Software for:
You may not:
All rights not expressly granted remain with the Provider.
The Demo Licence is provided for evaluation and testing before purchase. It is time-limited and should not be relied upon as the sole control for business-critical monitoring, protection, or continuity.
The standard Demo period is 30 days from registration unless extended, suspended, or terminated earlier in accordance with these Terms.
The Demo requires periodic communication with the Licensing Service. Authorisation periods and temporary service-outage tolerance are determined by signed backend policy and may vary according to the current licence state. No fixed offline period is guaranteed for a Demo.
To prevent repeated or fraudulent use of successive Demo periods, the Software and Licensing Service process limited installation, fleet, hardware-backed identity and security metadata as described in the Privacy Policy.
A Demo may be placed under review, restricted, suspended, or expired where automated or manual controls indicate material overlap with previously used evaluation environments, tampering, circumvention, or other abuse. Public messages intentionally do not reveal the precise anti-abuse signals or thresholds.
If you believe a Demo restriction was applied incorrectly, contact contact@supportrmm.com.
When the Demo entitlement expires or is suspended, new commercial authorisation is not issued and protected management capabilities may become unavailable. Locally installed components may remain present until removed, but their presence does not create or extend a licence.
The Demo is provided "as is" and "as available" for evaluation, subject to Section 11.
A Full Licence is a paid perpetual licence for one active SupportRMM Server environment and its associated Fleet, with unlimited managed devices unless a written commercial offer states otherwise.
Where SupportRMM is purchased through a Lemon Squeezy checkout, Lemon Squeezy acts as Merchant of Record for the transaction and handles payment processing, applicable sales tax/VAT, payment receipts, refunds and chargebacks according to its checkout terms and legal obligations. These SupportRMM Terms continue to govern your licence to use the Software.
SupportRMM does not require or store your full payment-card details. Commercial entitlement is provisioned electronically after the payment event is confirmed through the authorised commerce channel.
The Software may contact Provider services to check release and authorisation information. Updates may be offered or installed through SupportRMM update mechanisms. These Terms apply to updates unless separate terms accompany them. We may modify or discontinue features with reasonable notice where practicable.
You are responsible for: (a) securing and lawfully operating your Server and managed endpoints; (b) obtaining all permissions and notices required to deploy monitoring/management software; (c) using remote actions and scripts only on systems you are authorised to administer; (d) maintaining appropriate backups and recovery procedures; and (e) complying with applicable data-protection, employment, monitoring, cybersecurity and computer-misuse laws.
The Software and all related intellectual-property rights remain the exclusive property of the Provider and its licensors. These Terms grant a right to use the Software; they do not transfer ownership.
Provider services process a limited set of technical, licensing, security, recovery and transaction metadata. Operational fleet content remains self-hosted except for limited metadata specifically described in our Privacy Policy, which forms part of these Terms.
To the maximum extent permitted by applicable law, the Software is provided "as is" and "as available", without warranties of any kind. No monitoring or security product can guarantee prevention, detection, or mitigation of all threats, intrusions, malware, data loss, misuse, or system failures. We do not warrant uninterrupted or error-free operation.
To the maximum extent permitted by applicable law:
Nothing in these Terms excludes liability that cannot lawfully be excluded or limited.
We may suspend or terminate an entitlement where you materially breach these Terms, circumvent licence/security controls, use the Software unlawfully, or where a Demo is suspended under the anti-abuse policy. Paid entitlements are not revoked merely because Provider cloud infrastructure is temporarily unreachable.
Sections concerning intellectual property, privacy, disclaimers, liability, governing law and accrued payment obligations survive termination where applicable.
We may update these Terms from time to time. The current version is published at supportrmm.com/terms. Material changes affecting an existing paid licence will be handled subject to applicable law and the commercial terms in force for that purchase.
These Terms are governed by the laws of Romania. For business customers, the competent courts in Romania have jurisdiction, subject to any mandatory rules that apply. Nothing in these Terms removes mandatory consumer or statutory rights that cannot lawfully be waived.
Questions about these Terms, licensing, purchasing, or account restrictions:
contact@supportrmm.com