Provider / Software licensor: SUPPORTRMM TECHNOLOGIES S.R.L., Trade Register no. J2026038323003, CUI 54883393, VAT ID RO54883393, registered office at Str. Walter Mărăcineanu, Bl. 14, Sc. A, Et. 2, Ap. 9, 825300 Măcin, Jud. Tulcea, Romania ("we", "us").
This policy describes our commercial refund position for SupportRMM licences. Where a purchase is processed through Lemon Squeezy, Lemon Squeezy acts as Merchant of Record and the payment/refund transaction is also subject to the Merchant of Record's checkout terms, legal obligations and refund/chargeback procedures.
SupportRMM is digital software. Commercial entitlement and activation are provisioned electronically after a successful purchase; there is no physical shipment.
A free 30-day Demo is available so that prospective customers can evaluate the product before buying a perpetual commercial licence.
Because a paid SupportRMM licence is a digitally delivered perpetual entitlement and the product can be evaluated before purchase, completed business purchases are generally treated as final once the commercial entitlement has been issued, subject to mandatory law, Merchant-of-Record obligations, and the exceptions below.
Nothing in this policy limits rights that cannot lawfully be excluded.
For purchases processed through Lemon Squeezy, refunds and chargebacks are technically processed by Lemon Squeezy as Merchant of Record. We may approve a full or partial refund through the Lemon Squeezy merchant dashboard where appropriate. Lemon Squeezy may also issue refunds or otherwise handle disputes in accordance with its Merchant-of-Record policies and applicable law.
Approved refunds are returned to the original payment method. The time for the refund to appear depends on the payment method and financial institution.
If you purchase as a consumer, mandatory consumer-protection rights apply. For digital content supplied immediately, a statutory withdrawal right may cease only where the conditions required by applicable law are satisfied, including any required express consent and acknowledgement at checkout. We do not use this policy to waive mandatory rights.
SupportRMM is primarily intended for businesses, IT administrators and managed service providers. Where you purchase in the course of a trade, business, or profession, consumer withdrawal rights generally do not apply. Business purchases are normally final after electronic fulfilment, subject to the exceptions in Section 6 and any mandatory rights.
We may approve a full or partial refund where appropriate, including for:
Contact contact@supportrmm.com and include your order number, the email address used for purchase and a short description of the issue. Do not send full payment-card details.
If the order was processed by Lemon Squeezy, we will handle an approved merchant refund through the Lemon Squeezy order system where applicable.
If you believe a charge is incorrect or you do not recognise it, contact us promptly so we can investigate. Purchases processed by Lemon Squeezy may appear on statements with a Lemon Squeezy / LEMSQZY descriptor. Chargebacks and payment disputes are handled by the Merchant of Record and payment providers under their applicable procedures.
If a paid order is fully refunded, cancelled, reversed, or determined to be fraudulent, the associated commercial entitlement may be revoked or returned to an unlicensed/evaluation state as technically appropriate. A refund does not grant a right to continue using a paid entitlement.
We may update this policy from time to time. The version in force when you purchase applies subject to mandatory law and Merchant-of-Record requirements.
Questions about refunds, cancellations, or orders:
contact@supportrmm.com